Rubbish Clearance Sutton Service Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Sutton provides waste removal and related services. By making a booking, accepting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings shown:

Client, you or your means the person, company or organisation booking or receiving services from Rubbish Clearance Sutton.

Company, we, us or our means Rubbish Clearance Sutton.

Services means any waste clearance, rubbish collection, bulky item removal, garden waste clearance, commercial waste collections, or related services supplied by us.

Waste means any items, materials or substances that you ask us to remove, transport or dispose of as part of the Services.

Contract means the agreement between you and us for the provision of the Services, incorporating these Terms and Conditions and any written quotation or confirmation we provide.

2. Scope of Services

We provide rubbish clearance and waste collection services to domestic, commercial and industrial clients. The precise description and scope of the Services will be set out in our quotation, booking confirmation or other written communication.

Unless explicitly stated, our Services do not include cleaning, disconnection of utilities, dismantling of permanent fixtures, or access works such as removal of windows, doors, or structural alterations.

We reserve the right to refuse to handle any Waste that we reasonably suspect to be hazardous, illegal, outside our licence or permit conditions, or unsafe for our staff to manage.

3. Booking Process

You may request a booking by telephone, email or other contact method we make available. We may ask for photographs, item lists or access details to give an accurate estimate prior to your booking.

A booking is not confirmed until we have accepted it and provided you with a confirmation verbally or in writing, including the scheduled date, approximate arrival time and any special access requirements.

All bookings are subject to availability. Time slots are approximate, and while we will make reasonable efforts to attend within the agreed period, arrival times cannot be guaranteed due to traffic, previous jobs or unforeseen delays.

We may offer an estimate of the cost at the time of booking, which is based on the information you provide. The final price may change on arrival if the volume, weight, type or location of Waste differs from the information supplied or if additional work is required to safely complete the clearance.

4. Access and Client Responsibilities

You are responsible for providing safe, reasonable and timely access to the premises and the Waste to be removed. This includes ensuring that:

The Waste is not contaminated with hazardous materials or substances we are not authorised to carry.

Parking, loading access and any necessary permissions or permits are in place before our arrival.

Any necessary security codes, keys, or permissions for communal areas are available for our team.

If access is restricted, unsafe or significantly different from the description provided at the time of booking, we may cancel the job, reschedule, or charge a waiting time or additional access fee.

You must ensure that any items you wish to keep are removed from the clearance area before work starts. We cannot accept liability for items removed by mistake where they were left in areas you requested us to clear.

5. Quotations and Pricing

Quotations are normally based on estimated volume and type of Waste, labour required, access conditions and disposal costs. Unless explicitly stated, prices are exclusive of any local charges such as parking fees, permits or congestion charges, which may be added to your invoice where applicable.

We reserve the right to revise quotations if the information originally supplied proves to be incomplete or inaccurate, or if the Waste differs significantly upon arrival. Any revised price will be discussed with you before work continues.

Quotes are typically valid for 30 days from the date given, unless otherwise stated. Acceptance of a quotation constitutes your agreement to these Terms and Conditions.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of collection.

We accept payment by cash, major debit or credit cards, or bank transfer where arranged in advance. For business clients with agreed credit terms, payment is due within the period stated on the invoice.

If payment is not received when due, we reserve the right to charge interest on the overdue amount at the statutory rate applicable to late commercial payments, together with any reasonable costs incurred in pursuing the debt.

We retain ownership of any Waste collected until full payment for the relevant Services has been received.

7. Cancellations and Amendments

You may cancel or amend a booking by contacting us directly. The following terms apply:

For cancellations or major changes made more than 24 hours before the scheduled arrival time, no cancellation fee will usually apply.

For cancellations made less than 24 hours before the scheduled arrival time, we may charge a reasonable cancellation fee to cover administration, lost time and any costs incurred.

If our team arrives on site at the agreed time and is unable to gain access, or if you choose not to proceed, a call-out or wasted journey fee may be charged.

We reserve the right to cancel or reschedule a booking due to circumstances beyond our control, including severe weather, vehicle breakdown, staff illness, accidents or unsafe site conditions. In such cases, we will attempt to give as much notice as reasonably possible and offer an alternative date.

8. Waste Regulations and Prohibited Materials

We operate in compliance with applicable UK waste management laws, including duty of care and licensing requirements. All Waste removed by us will be transported to authorised facilities for recycling, recovery or disposal as appropriate.

You confirm that you are the owner of the Waste or are otherwise authorised to arrange its removal and disposal. You remain responsible for ensuring that no prohibited or illegal items are included within the Waste.

We do not normally collect the following types of Waste unless explicitly agreed in advance and subject to additional charges and requirements: asbestos, chemicals, solvents, oils, clinical or medical waste, gas bottles, explosives, radioactive materials, or any substances classified as hazardous or special waste under UK law.

If we discover prohibited, hazardous or unsafe materials during the job, we may refuse to handle them, terminate the Service, or require additional charges to cover specialised handling and disposal. Any such decision will be made at our reasonable discretion.

9. Waste Transfer Notes and Records

Where required by law, we will provide or maintain appropriate documentation, such as waste transfer notes, to record the transfer of Waste from you to us. You must provide accurate information about the nature and origin of the Waste to allow us to complete these records correctly.

We may retain copies of documentation relating to the collection, transport and disposal of your Waste as part of our legal and regulatory obligations.

10. Liability and Limitations

We will take reasonable care when carrying out the Services. However, we shall not be liable for:

Any pre-existing damage to property, fixtures, fittings, surfaces or items at the premises.

Damage caused by the movement of large or heavy items where the risk of such damage could not reasonably be avoided or where you were informed of the risk before we proceeded.

Loss of any items that were not clearly separated from, or were left in close proximity to, items you instructed us to remove.

Indirect, consequential or economic loss, including loss of profit, loss of business or loss of opportunity.

Our total liability to you for any claim arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by you for the specific job giving rise to the claim, unless otherwise required by law.

Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited under applicable law.

11. Damage and Claims Procedure

If you believe that our Services have caused damage to your property, you must notify us as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services.

You should provide clear details of the alleged damage, together with photographs and any supporting evidence. We will investigate the matter and may arrange a visit to assess the situation.

Failure to report alleged damage within the specified time period may affect our ability to properly investigate and could limit our liability.

12. Client Warranties

By engaging our Services, you warrant that:

You have full authority to enter into the Contract and to authorise the removal and disposal of the Waste.

The Waste does not contain any hazardous or prohibited materials that you have not disclosed in advance.

The information you provide about the type, volume and location of the Waste, as well as access conditions, is accurate to the best of your knowledge.

You will comply with any reasonable instructions given by our staff for safety or operational reasons while the Services are being carried out.

13. Insurance

We maintain insurance cover appropriate for our business, including public liability insurance, subject to the terms, conditions and exclusions of the relevant policies.

Details of our insurance can be made available on request. Our liability will at all times be subject to the limits and exclusions set out in these Terms and Conditions and in the applicable insurance policies.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under the Contract where such delay or failure is due to events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, fire, flood, acts of God, strikes, labour disputes, road closures, accidents, pandemics, government restrictions or failure of utility services.

In such cases, we will aim to resume the Services as soon as reasonably practicable and may offer an alternative appointment date.

15. Termination

We may terminate the Contract or suspend the Services with immediate effect if:

You fail to pay any amount due under the Contract on the due date.

You materially breach any of these Terms and Conditions and, where the breach is remediable, fail to remedy it within a reasonable period after being notified.

We reasonably consider that it is unsafe or unlawful to continue performing the Services.

Termination will not affect any rights or remedies that have accrued up to the date of termination, including our right to be paid for Services provided.

16. Privacy and Data Protection

We may collect and process personal information about you for the purpose of managing bookings, providing Services, handling payments and fulfilling legal obligations. We will handle your personal data in accordance with applicable UK data protection laws.

We will take reasonable steps to keep your personal information secure and to use it only for legitimate business purposes, such as communicating with you about your booking or our Services, and maintaining records for regulatory compliance.

17. Variations to these Terms

We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will normally apply to new bookings made after the date the revised Terms and Conditions are issued.

The version of the Terms and Conditions in force at the time your booking is confirmed will apply to your Contract, unless a change is required by law or regulation.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms and Conditions or their subject matter.

19. Severability

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed severed from the remaining provisions, which will continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with any quotation or written confirmation we provide, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not set out in these documents.